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Lightspeed does it again
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Duane MacInnis
Guest





PostPosted: Fri Oct 03, 2003 3:36 pm    Post subject: Lightspeed does it again Reply with quote



I followed the posts about Lightspeed selling pretty good equipment, and
most importantly, standing behind their products when they have problems. I
was particularly impressed with Jay Honeck's reports (hi Jay) about his
Oshkosh experience. So, as a treat to myself I recently bought a 30/3G for
my "new" Cheetah.

Last week, like an idiot, I lost the phone patch cord. I called Lightspeed
yesterday to get a new one. After explaining the situation, giving my
address, etc, I then offered my card number for payment. Without hesitation
she says, "Nah, that's OK, we'll just send you a new one..."

Just amazing. What do you do with guys like that.

Duane
++++++++++++++
Duane MacInnis PE
Flight Instructor
Cell (604) 454-7415
www.macinnisaviation.com
[email]duane (AT) macinnisaviation (DOT) com[/email]
Grumman Cheetah C-GVJF


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Russell Kent
Guest





PostPosted: Fri Oct 03, 2003 3:40 pm    Post subject: Re: Lightspeed does it again Reply with quote



Duane MacInnis wrote:

Quote:
Just amazing. What do you do with guys like that.

Easy answer: send them more business.

Russell Kent


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Jay Honeck
Guest





PostPosted: Fri Oct 03, 2003 4:34 pm    Post subject: Re: Lightspeed does it again Reply with quote



Good work, Duane.

Our new Twenty 3Gs are still working great. They are simply wonderful.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"


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TripFarmer
Guest





PostPosted: Fri Oct 03, 2003 4:52 pm    Post subject: Re: Lightspeed does it again Reply with quote

Must have a high markup on the item.........


Trip

In article <ZHgfb.7770$%P2.5399@edtnps84>, [email]duanemac (AT) telus (DOT) net[/email] says...
Quote:

I followed the posts about Lightspeed selling pretty good equipment, and
most importantly, standing behind their products when they have problems. I
was particularly impressed with Jay Honeck's reports (hi Jay) about his
Oshkosh experience. So, as a treat to myself I recently bought a 30/3G for
my "new" Cheetah.

Last week, like an idiot, I lost the phone patch cord. I called Lightspeed
yesterday to get a new one. After explaining the situation, giving my
address, etc, I then offered my card number for payment. Without hesitation
she says, "Nah, that's OK, we'll just send you a new one..."

Just amazing. What do you do with guys like that.

Duane
++++++++++++++
Duane MacInnis PE
Flight Instructor
Cell (604) 454-7415
www.macinnisaviation.com
[email]duane (AT) macinnisaviation (DOT) com[/email]
Grumman Cheetah C-GVJF




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Cecil E. Chapman
Guest





PostPosted: Fri Oct 03, 2003 6:42 pm    Post subject: Re: Lightspeed does it again Reply with quote

I've had NOTHING but praise for the LightSpeed folks. I had a similar
experience and they sent the part at no charge even though I was fully ready
to pay the piper, 'cause it had been my fault.

Word of mouth is invaluable advertising and they know that! :-)

--
--
Good Flights!

Cecil E. Chapman, Jr.
PP-ASEL

"We who fly do so for the love of flying.
We are alive in the air with this miracle
that lies in our hands and beneath our feet"

- Cecil Day Lewis-


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Chuck
Guest





PostPosted: Fri Oct 03, 2003 10:28 pm    Post subject: Re: Lightspeed does it again Reply with quote


"TripFarmer" <trip (AT) uab (DOT) edu> wrote

Quote:
Must have a high markup on the item.........


Trip



Nah... I would call it good customer service.

Just think, they may lose a few dollars on this incident, but because they
treated him well, he told others about it and I will bet you a dollar
someone that sees his post will remember this and buy something from them
because of the good customer service that he was given.

Loose a dime now, make a dollar from it later...



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Dave Stadt
Guest





PostPosted: Fri Oct 03, 2003 10:48 pm    Post subject: Re: Lightspeed does it again Reply with quote


"Chuck" <nospam (AT) here (DOT) com> wrote

Quote:

"TripFarmer" <trip (AT) uab (DOT) edu> wrote in message
news:blk9gn$jc7$1 (AT) SonOfMaze (DOT) dpo.uab.edu...
Must have a high markup on the item.........


Trip



Nah... I would call it good customer service.

Just think, they may lose a few dollars on this incident, but because they
treated him well, he told others about it and I will bet you a dollar
someone that sees his post will remember this and buy something from them
because of the good customer service that he was given.

Loose a dime now, make a dollar from it later...

With all the problems Lightspeed has had I am sticking with my DCs for the
foreseeable future. Good customer service is to be expected and shouldn't
be looked upon as an anomaly.





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Newps
Guest





PostPosted: Sat Oct 04, 2003 12:00 am    Post subject: Re: Lightspeed does it again Reply with quote



Dave Stadt wrote:

Quote:

With all the problems Lightspeed has had I am sticking with my DCs for the
foreseeable future. Good customer service is to be expected and shouldn't
be looked upon as an anomaly.

Forgot my Lightspeed Cross Country headset at home last week, so I

borrowed a buddy's DC. Don't know how anybody can wear that junk.
Clamps the head and terribly loud.


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Victor J. Osborne, Jr.
Guest





PostPosted: Sat Oct 04, 2003 3:31 am    Post subject: Re: Lightspeed does it again Reply with quote

Just got our X's today and even the difference between to 'old' Bose
headsets are noticeable.

Ditto on the comparison. If you try both, you'll stay w/ the Bose X.

(The problem is the $1g each.)

--

Thx, {|;-)

Victor J. (Jim) Osborne, Jr.

[email]VOsborne2shoes (AT) charter (DOT) net[/email]

take off my shoes to reply


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Jon Carlson
Guest





PostPosted: Sat Oct 04, 2003 4:40 am    Post subject: Re: Lightspeed does it again Reply with quote

Not true. I just got my brand new Bose X headset on Wednesday, and
flew 3+ hours on Thursday. In the cockpit I had my existing pair of
Lightspeed 25XLs, which I have used for years. I was curious to do a
"real" side by side comparison, as you put it.

After wearing both for a while, I would say they are "different", and
I like some aspects of each. The Bose has good noise reduction, but
the sound that remains is in the low frequency range. The Lightspeeds,
when I would remove the Bose and put them on, seem a little louder but
the sound quality is different and I preferred it. I found it less
tiring than the sound quality that the Bose "lets through", even
though the Bose seems quantitatively quieter.

In addition, the physical features are different. The Bose is nice and
light, and I really like the mic boom - the Lightspeed has a short mic
boom that's always kind of bugged me. The Bose has less rotational
inertia as you turn your head back and forth just because the
Lightspeeds have those huge clunky earcups. But the Lightspeeds have
"cushier" ear cups and less clamping force. And they sit better on the
top of my head. I get a sore spot on the top of my head from the Bose
after a couple hours. Remember this is with a brand new set that I
just got yesterday, so yes, they have the new style head band
cushions....

After my 3 hours flying, I had a slight fatigue headache/tension,
which I attribute to the difference in the Bose headset - I can and
have flown for 6 hour legs with the Lightspeeds and never felt that
way.

Net result is I'm not at all sold on the Bose. I would like to be,
because my plane has builtin Bose connectors so I wouldn't have to
deal with batteries, and I like the size of the Bose, etc. I'm still
going to keep at least one set of the Bose because my wife doesn't
like Lightspeeds. I'd kind of like to get two. But if I don't like it,
I'm not going to, and I'm definitely not sold yet.

The bottom line is that headsets are like shoes - they all fit a
little different, and just because one fits you doesn't mean it's
going to fit me. This is why it's worth trying them even if your buddy
really likes brand XYZ. Just because he likes them doesn't mean you
will.

-Jon C.




"Stu Gotts" <Xspam (AT) americanwop (DOT) com> wrote

Quote:

.... Anyway, if
anyone tells you that the Lightspeeds as good as Bose, they haven't
done a REAL side by side comparison.



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Jay Honeck
Guest





PostPosted: Sat Oct 04, 2003 10:40 am    Post subject: Re: Lightspeed does it again Reply with quote

Quote:
Forgot my Lightspeed Cross Country headset at home last week, so I
borrowed a buddy's DC. Don't know how anybody can wear that junk.
Clamps the head and terribly loud.

I'll second that motion.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"



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Thomas Borchert
Guest





PostPosted: Sat Oct 04, 2003 2:09 pm    Post subject: Re: Lightspeed does it again Reply with quote

Stu,

Quote:
Anyway, if
anyone tells you that the Lightspeeds as good as Bose, they haven't
done a REAL side by side comparison.


or they have a different head shape, different comfort level, different
aircraft et cetera. Not to mention different wallet sizes.

--
Thomas Borchert (EDDH)


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Thomas Borchert
Guest





PostPosted: Sat Oct 04, 2003 2:09 pm    Post subject: Re: Lightspeed does it again Reply with quote

Newps,

Quote:
Don't know how anybody can wear that junk.
Clamps the head and terribly loud.


and the real kicker are the prices.

--
Thomas Borchert (EDDH)


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Jon Carlson
Guest





PostPosted: Sat Oct 04, 2003 9:06 pm    Post subject: Re: Lightspeed does it again Reply with quote

Well.... The longer I was in the cockpit, the more it hurt. So I'm not
sure "give it some time" is going to make me like them. I have
experienced this before with friends' Bose sets, and was cautiously
optimistic that there were other issues and I'd end up liking Bose
this time. But I'm now pretty sure it's more about the shape of my
head versus whatever their headband does different that just doesn't
fit. C'est la vie, that's why we have choices.

-Jon C.



"Stu Gotts" <Xspam (AT) americanwop (DOT) com> wrote

Quote:
On Sat, 04 Oct 2003 04:40:34 GMT, "Jon Carlson" <no (AT) spam (DOT) com> wrote:

Give it some time, you'll begin to appreciate the Bose as time goes
on, I did.



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Newps
Guest





PostPosted: Sat Oct 04, 2003 10:32 pm    Post subject: Re: Lightspeed does it again Reply with quote



Thomas Borchert wrote:
Quote:
Newps,


Don't know how anybody can wear that junk.
Clamps the head and terribly loud.



and the real kicker are the prices.

Yeah, no kidding, the Lightspeed is less. I don't know how DC gives
that stuff away.


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