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Jim Mason
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 Posted: Tue May 08, 2007 3:50 pm Post subject: Glasgow Airport aiming sky high with £30m expa nsion |
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Glasgow Airport aiming sky high with £30m expansion
BAA News Release 08/05/07
Skyhub to deliver ‘faster security, increased capacity and better customer
service’
One departure hub open to all passengers
New purpose built security screening area
Wider choice of shops, bars and restaurants
Delivering a better customer service today and into the future
A multi-million pound plan to expand Glasgow Airport – the biggest single
investment by airport operator BAA Glasgow for a generation – is about to get
underway.
The £30 million project – known as skyhub – aims to reduce security waiting
times, increase capacity in the terminal and offer passengers a wider choice of
shops, bars and restaurants.
Work will start later this month on the 4,000sq metre skyhub development, which
is expected to take 18 months to complete.
The two storey development will provide additional seating capacity on the
ground floor, as well as new retail and catering facilities, and a new purpose
built security search area on the first floor, through which all departing
passengers will pass.
This will replace the existing three security zones (international, domestic
and east pier) which will later be converted for use as retail, lounge and
other passenger facilities.
The new search area will have capacity for up to 14 x-ray machines, four more
than at present.
The development will also include a flagship World Duty Free store open to all
departing passengers.
Gordon Dewar, managing director of Glasgow Airport said: “This expansion will
allow us to concentrate our security search areas in one location, freeing up a
huge amount of additional capacity within the terminal. This is particularly
important during the busy summer months when Glasgow Airport can expect to
handle over one million passengers in a single month.
“Security, for any airport, is of paramount importance and as passenger numbers
increase, it’s important that we are able to screen passengers quickly and
safely. We have already announced a major investment in additional staff and x-
ray technology. skyhub takes that investment a step further and will give us
the flexibility and the extra capacity that we need to provide a fast,
efficient security screening service.
“Our aim, ultimately, will be to reduce the amount of time passengers wait in
security lines and, in the process, deliver a better customer experience for
our growing number of passengers.”
Glasgow Airport’s domestic and international search areas have recently been
refurbished - and rebranded skyscreen - as part of a trial for the planned
single search area.
Customer service director Derek Provan said: “We see skyscreen as the launch
pad for a new type of airport security at Glasgow. The security and safety of
our passengers is something we take extremely seriously, but airport security
doesn’t have to be an ordeal. skyscreen is designed to create a more relaxing
security environment that puts passengers at ease.”
The new layout will also bring retail benefits for passengers. Under BAA’s
plans, the existing airside/landside boundary will switch, so that most of the
shops currently landside (before security) will be located airside (beyond
security). Once through security, passengers can shop, eat and relax anywhere
in the terminal.
“Glasgow is quite unusual in that the majority of shops are currently landside.
By switching the boundary, and moving the majority of our retail offer airside,
it means passengers will enjoy bigger savings and more choice,” explained Mr
Provan. “Once through security, passengers will have access to the full range
of bars, restaurants and lounges on offer at Glasgow Airport.”
Mr Dewar added: “skyhub is the biggest single investment by BAA in Glasgow
Airport for a generation and underlines BAA’s long term commitment to the
airport. It is an exciting, ambitious project which puts the interests of
passengers first. We want to make the journey through Glasgow Airport as safe,
smooth and enjoyable as we can for all our passengers, delivering better
service not just for today, but for the next generation of travellers. skyhub
is the new way to travel at Glasgow Airport, our gateway to the future.”
Media Enquiries
Notes to the Editors
The project
skyhub is the biggest single capital investment at Glasgow Airport since the
opening of the international pier in 1994.
skyhub will be delivered in two phases. The first phase will involve the
construction of a 4,000sq metre, two storey, extension of the terminal which
will include new shops, bars and restaurants on the ground floor, and a new
purpose built security search area and World Duty Free store on the first
floor. This first phase will be complete by autumn 2008.
The second phase will involve the transformation of the existing three
security zones (international, domestic and east pier) into retail, lounge and
other passenger facilities. This phase will be complete in 2009.
At present, 32% of Glasgow Airport’s retail offer is situated airside (beyond
security). The creation of a new central search area will result in a change to
the landside/airside boundary, thereby increasing the proportion of airside
retail to 71% of the overall total.
skyhub will be built using locally sourced materials, where possible.
Throughout the construction process, every effort will be made to reduce energy
and water use, minimise waste and promote recycling. The development will also
promote maximum use of natural lighting and employ energy efficient lighting
systems.
A covered walkway linking the main terminal to T2 and Car Park 3 is currently
under construction and will remain in place until the terminal extension is
complete.
Transport services will continue to operate as normal from the airport
forecourt.
A number of retail and catering units on the ground floor will be relocated for
the duration of the project. These include Flowers at the Airport, Starbucks
and Lastminute.com
Information leaflets will be available throughout the terminal and regular
updates will be posted online at www.glasgowairport.com
Investment
Over the next ten years, BAA will invest more than £200 million at Glasgow
Airport. This investment will be delivered at no cost to the taxpayer.
Earlier this year, BAA Scotland announced a £12 million two year investment in
security at its three Scottish airports – Glasgow, Edinburgh and Aberdeen. At
Glasgow, this investment will include 77 additional security staff this year,
and two new x-ray machines. The extra staff represent a 56% increase in
staffing levels since the change in security rules on 10 August 2006.
BAA aims to reduce security waiting times to five minutes or less for 95% of
the time
Glasgow Airport
Glasgow Airport is Scotland’s busiest airport with 8.9 million passengers. Over
the past ten years, passenger numbers have increased by 58%.
Glasgow Airport is Scotland’s long haul gateway with year round flights to the
United States, Canada, Egypt, Pakistan and the United Arab Emirates. Almost a
million passengers a year travel long haul to and from Glasgow.
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