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Jim Mason
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 Posted: Tue Mar 27, 2007 7:24 pm Post subject: BAA to cut airport queues and improve service |
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BAA to cut airport queues and improve service
27 March 2007
In an evening speech to journalists, BAA’s Chief Executive Stephen Nelson
will today announce “Putting Passengers First”, the company’s plans to end
congestion and cut queuing time at its airports.
As part of its plans, BAA is spending an additional ÂŁ40 million to recruit
1,400 extra security guards and open 22 new security lanes across its seven
UK airports. Once these developments are complete BAA is committing to
reduce queuing to 5 minutes or less for 95% of the time. At the same time
BAA is also planning a multi-billion pound investment programme at its
airports which will add vital new facilities, improve existing terminals
and add significantly to the UK’s overall airport capacity, all in time for
London’s hosting of the 2012 Olympics.
Stephen Nelson, Chief Executive of BAA commented,
“As well as tackling the immediate issue of queuing times, we are ready to
make major, long-term investments in British airports, that will free the
travelling public from congestion and provide a good experience at our
airports, all for a few extra pounds per passenger. The onus is on the
regulatory authorities to deliver the stable regulatory system and sensible
financial incentives necessary to deliver these plans.”
Tony Douglas, Chief Executive of Heathrow Airport said,
“When Terminal 5 opens in a year’s time, we will have a once in a lifetime
opportunity to redevelop Heathrow. By 2012, we aim to have either re-built
or redeveloped all our aging terminals and returned Heathrow to its
rightful status as the world’s leading international airport and a fitting
gateway to London.”
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